Ada Commerce FZ-LLC values your privacy and is committed to protecting your personal data in compliance with the laws of the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.
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1. Information We Collect
When you interact with our Tou-Be website, we may collect the following:
• Personal information: name, email, phone number, billing/shipping address.
• Payment details: processed securely through our payment partners (we do not store your full card details).
• Browsing data: IP address, device type, cookies, and analytics data.
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2. How We Use Your Information
We use your information to:
• Process and deliver your orders.
• Provide customer support and respond to inquiries.
• Improve our website, services, and user experience.
• Send promotions, offers, or updates (only with your consent).
• Comply with legal and regulatory requirements.
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3. Sharing of Information
We do not sell or rent your personal data. We may share your data only with:
• Service providers (delivery partners, payment processors, IT providers).
• Legal authorities when required by UAE law.
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4. Data Storage & Security
• Your data is stored securely on servers located within the UAE or other jurisdictions compliant with UAE data protection regulations.
• We apply technical and organizational measures to prevent unauthorized access, misuse, or loss of your data.
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5. Cookies
Our website uses cookies to enhance your browsing experience. You can manage or disable cookies in your browser settings, but some site features may not work properly.
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6. Your Rights
Under UAE law, you have the right to:
• Access, correct, or update your personal data.
• Request deletion of your personal data (subject to legal/contractual requirements).
• Withdraw consent for marketing communications at any time.
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7. Contact Us
For any questions about this Privacy Policy or to exercise your data rights, please contact us at:
Ada Commerce FZ-LLC
Email: support@tou-be.com
Phone: +971-5846911 Address: FDBC1508 Compass Building
Al Shohada Road Al Hamra Industrial Zone-FZ
Ras Al Khaimah, United Arab Emirates