Shipping Policy

Effective for orders placed through Ada Commerce in the GCC region

1. Shipping Coverage

We currently deliver to the following GCC countries:

  • United Arab Emirates

  • Saudi Arabia

  • Kuwait

  • Qatar

  • Bahrain

  • Oman

If your location is outside these regions, please contact us before placing an order.

2. Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays are processed on the next working day.

3. Delivery Timeframes

Estimated delivery times after dispatch:

  • UAE: 1–3 business days

  • Rest of GCC: 3–7 business days

Delivery timelines may vary depending on customs clearance and courier availability.

4. Shipping Fees

  • Shipping fees are calculated at checkout based on the delivery destination and package weight.

  • Free shipping offers (if applicable) will be displayed during checkout.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS through the Ada Commerce system. You can track your order through the courier’s portal.

6. Customs & Duties

For shipments outside the UAE, local customs duties, VAT, or import fees may apply. These charges are the responsibility of the customer and may be collected upon delivery.

7. Delivery Attempts

If the courier is unable to reach you after multiple attempts, the package may be returned to us. Additional fees may apply for re-delivery.

8. Incorrect Delivery Information

Please ensure your shipping details are accurate at checkout. We are not responsible for delays or failed deliveries due to incorrect addresses or contact information.

9. Undeliverable Locations

Certain remote or restricted areas may not be serviceable. If delivery is not possible, our team will contact you to arrange an alternative solution.

10. Support

For questions about shipping or order status, you may contact our customer care team at: support@tou-be.com